12 Crucial Questions for Contact Center Owners and Stakeholders
Operating a successful contact center requires strategic planning, adaptability, and a keen understanding of the ever-evolving landscape of customer engagement. As contact center owners and stakeholders, asking the right questions is key to optimizing performance and ensuring long-term success. In this article, we present 12 crucial questions that every contact center owner and stakeholder should… Continue Reading →
Smart Carrier Attends National Exposition
Utica, NY – Smart Carrier is excited to participate in an upcoming exposition in Las Vegas, NV. The Call & Contact Center Expo will be held April 24-25th, 2024 after a successful event in 2023. The focus of this event is to create efficiency and cost-saving momentum for customer experience and employee experience. The Call… Continue Reading →
The STIR/SHAKEN Effect: How it Affects Contact Centers and Tips to Boost Answer Rates
In a world filled with ringing phones and endless customer service calls, contact centers are feeling the effects of the mysterious STIR/SHAKEN. What is this elusive duo, you may ask? Well, it’s a game-changing authentication framework that has the power to either boost or block answer rates in contact centers. Using the proper level of… Continue Reading →
Smart Carrier Welcomes Rhiannon Gray
Utica, NY – Smart Carrier welcomes Rhiannon Gray as their Office Manager. One of the nation’s top telecommunications software compliance companies and branded communication solutions for businesses focused on strategic growth. With over two decades of experience in law firms, management and administration, Rhiannon is well-equipped to handle the fast-paced demands of the telecommunications industry…. Continue Reading →
The State Where Residents Get Scammed The Most
Are you living in Alaska or are you part of a business that operates in Alaska? If so, there is one thing that you need to keep in mind–Alaskan residents get scammed more than residents of any other state. Alaskan consumers are at an increased risk of financial loss due to scams that involve ransomware… Continue Reading →
How Our Omni Channel Presence Can Increase Your Contact And Open Rates
With the continued growth of digital and mobile channels, customers’ expectations are higher than ever before. An omni-channel approach that leverages a variety of online and offline options gives your company the ability to remain competitive and reach more potential customers. Not only does an effective omni-channel strategy enable you to extend your reach, but… Continue Reading →
The Role of AI in Improving SMS Carrier Security and Privacy
In an era where technology reigns supreme, communication networks have become the backbone of our interconnected world. With the rise of telecommunication services, the convenience of global connectivity has flourished, but unfortunately, so has the shadowy realm of telecom fraud. Enter AI, the vigilant guardian that is revolutionizing the fight against telecom fraud, protecting businesses… Continue Reading →
Traditional AMD vs. AI AMD – A Head-to-Head Analysis
In the realm of telecommunications, efficiency and precision are paramount. The advent of automated answering machine detection has transformed the way businesses and individuals communicate. As technology continues to evolve, two contenders have emerged in this domain: Traditional Automated Answering Machine Detection and AI Automated Answering Machine Detection. In this head-to-head analysis, we delve into… Continue Reading →
The Importance of Reliable and Scalable SMS Services for Growing Companies
Do you run a business that depends on customer interactions and engagements to drive growth? If so, then it is essential that your operations are supported with the right digital communications tools. SMS services are becoming increasingly important for businesses looking to create a reliable connection between customers and their organization. But just having access… Continue Reading →
Answering Machine Detection with AI: Revolutionizing Lead Gen
Company Name: Rob Graham, Website Representative name: Mark Ingles, IT Manager Read More Here Introduction Rob Graham, a prominent lead generation company operating in the Medicare market, faced the challenge of optimizing agent productivity and enhancing customer interactions in a high-volume call environment. With more than 500 agents handling 1,600 simultaneous calls and processing over 7… Continue Reading →
Game-Changer: Smart Caller ID Boosts Reputation
Smart Caller ID is a technology that can help your organization improve customer engagement and supercharge its reputation. By providing a customized caller display, you give customers the opportunity to recognize who is calling. This can make them feel more secure in their interactions with you, as they know who is trying to reach out… Continue Reading →
The Advantages of Choosing Smart Carrier for SMS and Calling Services
Choosing the right carrier for your SMS and calling services can be a daunting task. That’s why Smart Carrier is the perfect solution, offering users real-time updates and data via AI Numbers and AI Answering Machine Detection to help them make informed decisions. With Smart Carrier you have access to an all-in-one service that quickly… Continue Reading →
Revolutionizing Call Centers: AI Automated Answering Machine Detection and Strategic Data Exchange
Call centers are crucial in providing top-notch customer service, but they often need help to distinguish between live customer calls and automated answering machines. Enter AI automated answering machine detection. In this article, we explore how AI technology revolutionizes call centers by accurately identifying answering machines and enabling strategic data exchange. The Rise of AI… Continue Reading →
Maximizing the Potential of SMS Marketing with AI Technology
In today’s digital world, SMS marketing has become popular for businesses to connect with customers. This blog post explores how AI technology can enhance SMS marketing campaigns, with a focus on creating meaningful connections, real-time updates, compliance, and increased contact rates. Leveraging AI for Meaningful Connections: AI-powered algorithms optimize message timing and content. Valuable insights… Continue Reading →
Smart Carrier and Khomp International to Host Lunch & Learn Workshop at thINCubator on June 28th
Utica, NY — Smart Carrier, a telecom compliance management and service provider, and Khomp International, a Brazilian company that has recently entered the US market in a partnership with Smart Carrier, are hosting a complimentary Lunch & Learn Workshop for outbound call centers. The workshop will be held on June 28th at MVCC’s thINCubator, 326… Continue Reading →
