The Future of SMS Communication: The Rise of AI-Powered Carriers
As technology rapidly evolves, the way businesses communicate with customers has to adjust. Text messages, once a novelty for customer service teams are now commonplace and growing in importance. What doesn’t get much attention is the powerhouses behind these text-based conversations: enter AI-powered carriers. Automation through carrier bots offers an efficient and cost-effective solution for… Continue Reading →
Smart Carrier to Host Ribbon Cutting Ceremony; Sponsor Several Community Events in June
Clinton, NY (June 2023) – Smart Carrier, a telecom compliance management and service provider, is excited to announce a ribbon cutting ceremony on June 28th at 10 am with the Clinton Chamber of Commerce and Greater Utica Chamber of Commerce at their new location, 43 College Street in Clinton, NY. “We decided to open our… Continue Reading →
Navigating Telecom Compliance for Law Firms: Challenges and Opportunities in Legal Marketing
Marketing plays a crucial role in driving business growth and attracting new clients across various industries. However, the legal profession faces unique challenges due to stringent regulations that limit marketing strategies and communication methods. In particular, telecom compliance imposes significant restrictions on what law firms can say and do. This article explores the complexities of… Continue Reading →
Smart Caller ID vs CNAM
Up to 76% of calls from unknown numbers are left unanswered. Even if a caller manages to bypass call blocking and spam labeling, they may still face the problem of appearing as an “unknown caller”. Failing to address this issue greatly reduces the chances of the call being answered. As more businesses become aware of… Continue Reading →
The Benefits of Using an AI-Powered SMS Carrier for Business Communications
SMS text messaging has an open rate of almost 100%. Businesses of all sizes are turning to SMS messaging as a reliable and efficient way to communicate quickly and securely. When it comes to making the most out of your communication efforts, an AI-powered SMS carrier like Smart Carrier provides many benefits. With Smart Carrier,… Continue Reading →
Investing in Trust: Top Reasons Why Credit Unions Should Call Their Members
90% of people say it’s “extremely” or “very important” that their financial institution identify itself clearly when calling, according to a Financial Industry Report by First Orion. Caller trust is more important than ever, especially for financial institutions. Scams and fraud are all too common. Credit unions, especially, need to build trust with their members… Continue Reading →
Smart Carrier partnering with Robokiller Enterprise
Utica, NY – Smart Carrier is revolutionizing the compliance software industry with its groundbreaking partnership with Robokiller Enterprise. With this cutting-edge technology, customers of Smart Carrier are now able to protect their phones from spam and robocalls with ease. Robokiller Enterprise provides a comprehensive suite of anti-spam and call blocking solutions that allow users to… Continue Reading →
What is STIR/SHAKEN and how can it be helpful for businesses making legitimate high volume calls?
The importance of STIR/SHAKEN (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using toKENs) compliance has surged for businesses in the United States, with the Federal Communications Commission (FCC) requiring all telecommunications companies to implement the protocol by June 2021. STIR/SHAKEN is a framework designed to validate the authenticity of phone calls and thwart unauthorized… Continue Reading →
STIR/SHAKEN Compliance and Call Identity Management: Streamlining Operations for Service Providers
The proliferation of robocalls and fraudulent calls has become a growing problem, prompting the Federal Communications Commission (FCC) to introduce the STIR/SHAKEN framework as a countermeasure. STIR/SHAKEN, which stands for Secure Telephone Identity Revisited and Signature-based Handling of Asserted Information Using toKENs, is an industry-standard protocol that aims to authenticate and verify a caller’s identity… Continue Reading →
What is AI Answering Machine Detection and how is it beneficial?
AI Answering Machine Detection (AMD) is an advanced service utilized by contact centers to differentiate between human and machine-answered calls. By employing sophisticated algorithms and machine learning techniques, AMD scrutinizes various features of a call, such as tone, pitch, and timing, to ascertain whether it is a live answer or an answering machine. The benefits… Continue Reading →
Mark Saccente Jr. named Chief Compliance Officer of Smart Carrier
Utica, NY – Smart Carrier is pleased to announce the promotion of Mark Saccente Jr. as its new Chief Compliance Officer. In this role, Mr. Saccente will be responsible for managing the company’s compliance program and leading the compliance team. Mr. Saccente brings over 11 years of experience in telecommunications to the position, and has… Continue Reading →
Do you know the state where residents get scammed the most?
It’s no secret that Alaska is one of the most scammed states in America. With its remote location and sparse population, it can be very difficult for Alaskans to find reliable resources for information about potential scams. Unfortunately, this means that people in Alaska are more likely to fall victim to telecom fraud than other… Continue Reading →
